Jobs In Our Industry

Toronto Transit Commission

Chief Operating Officer

Application Deadline: 
May 23, 2017

Position Summary

Guided by a new and ambitious Corporate Plan, the Toronto Transit Commission (TTC), North America’s 3rd largest transit system, has embarked on a 5-year journey to transform into a transit system that makes Toronto proud. Our ongoing recruitment efforts are strategically aligned with the TTC’s corporate mission “to provide a reliable, efficient, and integrated bus, streetcar, and subway system that draws its high standards of customer care from our rich traditions of safety, service, and courtesy”.

We are currently seeking a Chief Operating Officer on a permanent full-time basis:



  • Strategically planning, directing, and managing the work of the Operations Group to ensure effective and efficient operations and services;
  • Ensuring the delivery of world class subway service in a safe and efficient manner in accordance with service standards, and operating procedures;  
  • Developing and/or overseeing the development of strategic Operations policies, procedures, programs, guidelines and standards in the best interests of the TTC, and in accordance with all applicable legislation;
  • Consistently delivering service improvements to the betterment of KPIs for the Operations Group;
  • Ensuring accountability at senior management levels;
  • Ensuring the timely and accurate reporting of financial/performance results, including any significant cost, security, safety or human resources and ridership/revenue issues to the Chief Executive Officer, or other Senior Managers as appropriate;
  • Ensuring the commercial and contractual position of the TTC is optimized and protected;
  • Ensuring appropriate quality assurance programs are established;
  • Participating in the development of collective bargaining proposals for the Operations Group;
  • Ensuring that the maintenance standards established along with the practices and procedures necessary to carry them out are acceptable according to industry standards and have been developed in a manner as to address operating experience and audit recommendations Selecting and/ or  approving the selection of senior staff, and conducting performance reviews of senior management;
  • Ensuring all policies and standards of the TTC are adhered to by all employees in the Operations Group;
  • Acting as a resource and providing consultation, direction, advise, guidance and technical expertise regarding operations issues;
  • Ensuring that service disruptions are minimized when stations/lines are temporarily closed for the purpose of infrastructure   maintenance/enhancement;
  • Overseeing the successful delivery of various initiatives in the Operations Group, such as the; trial operations and subsequent entry into revenue service of the Toronto-York Spadina Subway Extension (TYSSE); implementation of the Automatic Train Control Project (ATC); and roll-out of One Person Train Operations (OPTO);
  • Directing and overseeing the development of capital and annual operating budgets for the Operations Group that are focused on maintaining the systems in a state of good repair and operation of the subway system in a safe and efficient manner ;
  • Monitoring and adjusting business activities to manage within budget allocations, and in the best interests of the TTC;
  • Substituting for the Chief Executive Officer as required;
  • Responsible for providing leadership in overseeing the work of Group and/or Department staff (either directly or through   direct reports) ensuring that accessibility/accommodation needs of TTC passengers and/or employees are effectively met in a timely fashion in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer.



  • Graduate studies in Business Administration or the equivalent, combined with extensive and progressively responsible experience in transit management at an executive level;
  • Prior experience with the successful delivery and management of all aspects of railway/subway operations in a major urban transportation system;
  • Proven experience of successful introduction of new signalling systems on brown field railways;
  • Prior experience of delivering new railways or line extensions into service;
  • Comprehensive knowledge of the development, implementation and execution of asset maintenance systems, programmes, processes and techniques;
  • Comprehensive knowledge of portfolio, program and project management practices, procedures and systems;
  • Sound knowledge of modern signalling systems, specifically those that support Automatic Train Control;
  • Sound knowledge of technical issues and rules, procedures and operational issues related to areas of responsibility;
  • Extensive knowledge of business administration, fiscal and human relations concepts/practices combined with a thorough knowledge and understanding of applicable human resources policies and legislation/ regulations regarding safety, employment, human rights, etc.;
  • Sound judgement, highly developed management, organizational, decision-making, interpersonal and oral and written communication skills;
  • Superior analytical, problem solving, facilitation, negotiations and presentation skills;
  • Proven record in formulating complex budgets, strategic goals and objectives, policies and long range programs;
  • Commitment to continuous learning due to the complexity and rate of change inherent in the field;
  • Excellent people management skills with the ability to motivate staff, and effectively manage the performance of a large group of employees;
  • Ability to coordinate diverse areas of responsibility with due regard for quality, quantity, effectiveness and deadlines;
  • Proficiency in the use of a computer and associated Microsoft applications;
  • Extensive prior supervisory experience, preferably in a unionized environment;
  • Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

This permanent full-time position located in Toronto, Ontario reports to the Chief Executive Officer

For job related inquiries please contact Mireille Macia, Director of Employment Services at 416-398-6204

Current Annual Salary Range: $218,290.80 to $272,854.40  (Level 17SA), salary ranges are subject to change from time to time in accordance with TTC policies.   A comprehensive benefits package is also available (subject to eligibility criteria) including Healthcare and Dental Benefits, Disability Benefits, Life and AD&D Insurance Benefits, Pension Plan Benefits, Out of country Insurance coverage, and Discretionary Allowance.

This position is designated as Safety-Sensitive, Specified Management or Designated Executive under the TTC’s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass an alcohol and drug test as part of the certification process.

To apply, please visit

Toronto Transit Commission

1900 Yonge Street

Toronto, Ontario

M4S 1Z2

We thank all applicants for their interest but advise that only those selected for an interview will be contacted

The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resource- Employment Services at (416) 393-4570.

                              POSTING PERIOD      From January 24, 2017                        To May 23, 2017

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