The Train-the-Trainer: Core Modules form the heart of Transit Ambassador. This 5-day certification course addresses the fundamental issues of customer service in its content and develops the skills of the trainers in your organization who will be facilitating the program.
Transit Ambassador is the quality cornerstone that CUTA has set as an industry standard over the past 20 years. Trainers who have achieved certification as a Transit Ambassador Trainer are well-equipped to complete the training process, and managers know that their staff has achieved the highest level of training available in our industry.
Upon completion of the Transit Ambassador - Core Modules certification program, CUTA continues to support and coach the newly certified trainers with other additional programs, tools, and User Group sessions.