Human Resources


This committee, open to all CUTA members, assists members in promoting best Human Resource practices through research, training and information exchange. Goals include identifying training-themed conference sessions; the development of training products and services; encouraging participation in steering committees, panels, studies, pilot projects, benchmarking groups, review and audit boards, task forces and subcommittees. Current priorities include workforce development, a review of CUTA training programs, youth engagement, succession planning, a diverse workforce, and leadership training.

Labour Relations Sub-Committee

A sub-committee of the Human Resources Committee, this committee serves as a peer-to-peer ad hoc discussion forum on current issues related to labour law, managing employee performance, handling grievances, collective bargaining strategies and techniques, collective agreements, operator handbooks, arbitration process and awards, standard operating procedures, diversity, human rights, and accommodation. The sub-committee meets every two months except July and August; document sharing is provided through CUTA’s Members’ Only Section.

Awards and Recognition Sub-Committee

This sub-committee of the Human Resources Committee is responsible for the CUTA Individual and Corporate Awards Program. Members of the committee conduct an objective review of nominations received and determine winners in each category.

Driver Trainer Working Group

This group, a sub-committee of the Human Resources committee, is a networking opportunity for transit system driver trainers, instructors, and curriculum designers to share best practices, develop solutions, and explore cutting edge innovations in talent development and knowledge transfer with their peers. Document sharing is provided through CUTA’s Members’ Only Section. Current priority areas of discussion include onboard cameras, CVOR, Driver Certification Program and safe bus handling in close quarters.

Customer Orientation Task Force

The Customer Orientation Task Force is established to guide our members’ customer service activities and is aligned with CUTA Transit Vision 2040’s theme of focusing on customers. Its purpose is to create a new priority approach to customer service orientation within the Canadian transit industry. In addition to supporting industry-wide customer service information and research, the Task Force has developed tools for transit systems such as, a Passenger Charter template, Wayfinding Guide, and Voice of the Customer toolkit – all are available on CUTA’s website. As tools are developed, they are explored and tested at CUTA conferences. The Task Force is currently working on a repository for customer behaviour marketing materials.


To learn more and to join, contact us today.