Customer Experience

Workforce Development Committee meeting

This committee, open to all CUTA members, assists members in promoting best workforce development practices through research, training and information exchange. Goals include identifying training-themed conference sessions; the development of training products and services; encouraging participation in steering committees, panels, studies, pilot projects, benchmarking groups, review and audit boards, task forces and subcommittees.

Metrolinx expands on accessibility initiatives

Removing redundant poles from the doors on GO trains may seem like a simple gesture to make more room and make it easier to get on board. It’s actually a major move toward a better transit system overall.

Customers travelling with children in strollers or with luggage have one less barrier to get on the train. Everyone ends up boarding quicker and is more likely to enjoy the experience, while service remains unaffected.