Wheel Trans Transformation - Toronto Transit Commission

The Wheel-Trans 10 Year Strategy provides guidance and direction for service and operational improvements and necessary changes essential for the TTC and Wheel-Trans to ensure long term sustainability. The Strategy was developed in response to the acknowledged need to offer our customers spontaneity of travel, to be inclusive and part of the community, and to help ensure and foster dignity, expand their opportunities for travel, improve customer service for what is a growing customer base (including their families and caregivers), all the while seeing significant cost avoidance for the TTC and, ultimately, the City of Toronto. This webinar will present the Strategy as well as share key learnings from the TTC on long term sustainability, spontaneity of travel, and managing a growing customer base.

Recorded on June 18, 2019