Transit Plus needs more staff, nearly $1M in new funding to meet recommendations: City of Winnipeg report
The City of Winnipeg needs to hire seven more full-time staff and spend nearly a million dollars to improve its Transit Plus service, says a report scheduled to be presented to the city's infrastructure and public works committee.
Those changes would help satisfy the recommendations of an investigation by Manitoba's ombudsman into the city's accessible transit service, according to the new city administration report.
The ombudsman's report raised concerns about who is eligible to use the service, the number of vehicles available to pick up passengers — especially in the winter months — and how the city responds to complaints about the service for Winnipeggers with disabilities, formerly known as Handi-Transit.
The latest city report comes nearly a year after the ombudsman's report was made public, and almost four years after the Independent Living Resource Centre filed a complaint about the service, triggering the provincial ombudsman's review.
"We don't want to be constantly dumping on the city and Transit Plus. We really want to be working with them. But yes, it is frustrating," said Patrick Stewart, a consultant with the ILRC.