Industry Jobs

Service Bureau Manager

Vix Technology

  • Post Date: June 16, 2021

  • Application Deadline: August 16, 2021

Vix is seeking an energetic, entrepreneurial leader who isn’t afraid to roll their sleeves up for one of the most exciting global AFC (Automated Fare Collection) projects currently being established in Edmonton. Vix has been selected by the City of Edmonton to design, develop, deploy, and maintain a Regional Smart Fare System (RSFS) for the Edmonton region.

The RSFS allows riders to pay for transit using a variety of methods including credit cards, debit cards, other compatible smart cards and smart devices. The tap and go fare payment system makes paying for transit as simple as buying a cup of coffee. It also makes travel across the Edmonton Metropolitan Region easier for customers since one account could be used on all participating transit systems.

The role of Service Bureau Manager is critical to the success of the project with the successful applicant holding primary responsibility for designing, establishing, and managing the Vix Service Bureau to support the RSFS. The initial tasks for the role include familiarization with the contracted service requirements and working with other Vix departments to assist with the service design. The support will be conducted through a variety of methods including direct hires, temporary workers, contractors, and third parties. The Vix Service Bureau Manager will oversee the day-to-day operation of the system, interface with the Customers (regional transit agencies), and be accountable to ensure the various Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on a monthly basis.

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