CUTA's On-Demand Transit Toolkit
CUTA, Metrolinx, and Leading Mobility Consulting have partnered to develop the On-Demand Transit Toolkit to help advise service design objectives, implementation strategies, and considerations for on-demand transit projects. The toolkit represents a summary of known research, case studies across Canada, information from current deployments, recommendations from vendors of on-demand transit, and documented analysis where it can be used to help inform future decisions on this service delivery model.
Transit planners and decision makers can benefit from using this toolkit to gain key insights about implementing On-Demand Transit. The toolkit covers five themes, listed below, and includes considerations at each step of implementing on-demand transit and case studies for on-demand transit deployments.
Toolkit contents
1. Planning on-demand
- Applications of on-demand
- Types of service
- Service standards and goals
2. Operating on-demand
- Integration with existing transit
- Fare structure
- Agency and vendor roles
3. Accessibility
- Universal accessibility
- Paratransit integration
- Equity
4. Customer experience
- Trip planning
- Trip booking
- Fare payment
5. Data Monitoring and Performance Evaluation
- Key performance indicators
- Data transparency and security