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POSITION SUMMARY

Reporting to the Manager, Data Architecture & Application Services, this position serves as a technical expert responsible for planning, administrating, supporting, maintaining and improving Information Technology Systems (ITS) critical to Transit service delivery. This position requires close collaboration with Transit and IT divisions, as well as external vendors, to ensure the reliable and efficient operation of a customized, complex, highly integrated, and multi-vendor systems solution supporting transit operations. These include fare collection, scheduling, Computer-Aided Dispatch (CAD)/Automatic Vehicle Location (AVL), on-demand/micro-transit services, onboard video surveillance, and the trunk radio system. This position also manages the inventory of onboard vehicle hardware, supports related applications, and develops reports and tools to enhance data-driven decision-making within transit operations. Additionally, this position is responsible for data collection, extraction, and analysis to support operational strategies, ensuring the availability, reliability and security of all transit technology systems.