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GENERAL DESCRIPTION

Reporting to the Manager, Transit and Fleet, the Assistant Manager, Support Services is responsible for overseeing the repair and maintenance of transit shelters, bus stops, signage, terminals, and other facilities, as well as the oversight of Hostler activities to ensure buses are ready for service each day. In addition, this role is responsible for over seeing technical training for Transit Services personnel and ensuring course program and curriculum development meet technical learning needs. The incumbent also provides leadership, coaching and mentoring to assigned team members. Project management, effective communications, and staff development are key areas for success in this position.

Primary responsibilities of this position include:

Employee Development:
Performs supervisory tasks for assigned team members. Works with team to plan, review transit maintenance requirements and balance workloads.

Cooperation with internal and external clients:
Establishes and maintains effective working relationships with our strategic partners to develop and actively participate in joint initiatives to ensure timely delivery of services.

Departmental Guidance:
Researches and advises management on transit contracts. Participates in the development of strategic plans, business plans, and operational budgets.