Sue Connor received the William G. Ross Lifetime Achievement Award at the 2024 CUTA Awards Ceremony.

Sue began her career in public transit in 1988 with the City of Mississauga, where she held positions in the Operations department, ultimately becoming Manager of Operations, overseeing a staff of 1,000+ employees. From 2003 to 2017, she served as the General Manager for Brampton Transit, expanding the fleet from 120 to 420 buses, leading to the opening of a second transit facility in 2009.

Sue’s leadership enabled the transition to a grid-based routing system in 2005, laying the foundation for Brampton’s significant $320 million BRT project (ZÜM). She played a pivotal role in its planning, development, and implementation, overseeing station design, road improvements, and technological enhancements. She also championed the construction of two new transit terminals and actively promoted the new BRT service at over 100 events during the summer of 2010.

In 2017, Sue became the Director of Transit for the City of Burlington, skillfully managing the transition to another grid-based routing system in 2019, leading to an impressive 14% increase in ridership within the first six months.

Throughout her career, Sue actively contributed to organizations like CUTA, OPTA, and CUTRIC. She held various roles on CUTA’s Board of Directors and Executive Board, including Chair of the Conference Planning Committee, Vice Chair of the Technical Services Committee, Chair of the Human Resources Committee, and Vice Chair of the Human Resources on the Executive Committee. Her dedication led to her serving as CUTA’s Chair from 2016 to 2018.