This program is designed for transit professionals who are working in or adjacent to specialized transit and are unfamiliar with its operations, terminology, or customer base. This program is most suitable for new hires working in specialized transit such as drivers, dispatchers, call centre employees as well as senior staff who are newly taking on duties related to specialized transit and wish to know more or relate better to their team. This program can also serve as a refresher to senior staff who are interested in updating their understanding of accessibility and specialized transit from a modern perspective.
Want to learn more about CUTA’s programs or find the right training format for your team? Contact a CUTA training expert to discuss which courses best suit your agency’s needs.
CUTA schedules training programs based on demand. Send us a training request to let us know you are interested in getting trained and be the first to get notified when our programs go live.
Modules
This course is delivered through CUTA’s Learning Management System through a series of six modules, each designed to be completed at your own pace. The completion of the first five modules is required to receive a completed standing in the course. The final module, Service Standards, covers benchmarking service performance and standards for additional study.
“CUTA’s Introduction to Specialized Transit is easily among the most valuable training courses I’ve taken since joining the industry. The information presented in the modules is concise yet very well-articulated. While the modules that examine the history, present, and future of specialized transit provide an excellent foundation for anyone in the field, I found that the sections about barriers and compassion for our ridership resonated with me the most. This enhanced understanding and empathy will be an asset to the continual improvement of my direct communication with riders and staff coaching sessions. I’d recommend adding this course to the new-hire training process across all specialized transit agencies and for it to be reviewed by veteran staff annually.”
– Edward Simon, Acting Team Lead, YRT Mobility On-Request, York Region Transit
Join the growing number of professionals who have advanced their careers and contributed
to the evolution of public transportation through our esteemed training course.
Participants of the CUTA Training Course come from excellent transit systems and companies
from across Canada.
