Industry Jobs

POSITION OVERVIEW

Resumes are being accepted for the position of Route Supervisor – Transit Services, reporting to the Manager, Transit Operations. This position is responsible for the daily overseeing of conventional and mobility operators and routes. The successful candidate will set a visible and positive leadership example while supporting continuous improvement efforts. You will make a
positive contribution to the department’s delivery of service excellence to the millions of passengers who choose Guelph Transit as their preferred mode of transportation each year.

Key duties and responsibilities
•Responsible for front line supervision of all daily operations related to the duties of a conventional and mobility operator and the AVL control room activities consistent with the Transit Services mandate, values, goals and strategies of the Corporation and the collective agreement.
•Provide coaching, training and counseling and oversight in the planning and implementation of service delivery operations.

•Provides visible and positive leadership to union and non-unionized staff, developing and fostering a work environment that is inclusive, respectful and motivating towards all employees.
•Effectively manages day-to-day labour relations issues.
•Provide hands-on Customer Service daily while meeting our customers’ expectation.
•Responds to and investigates all customer complaints and ensures appropriate follow-up with operators and customers.