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The Operator Support Managers (OSMs) are responsible for the Operators who deliver service to customers in the VRTS (Victoria Regional Transit System). The OSMs provide effective leadership to a large group of direct reports through limited contact with the objective of ensuring safe, reliable and customer centric service that consistently meets expectations. They are the key point of contact for the Operators and are responsible for recognizing their achievements, monitoring their engagement, development and overall wellbeing which begins at the recruitment stage and continues throughout their career.