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Reporting to the General Manager, the Program Manager, Community Engagement & Change Management oversees
year-round community engagement efforts including service and business initiatives, projects, marketing and
promotion, and plans, manages and implements projects and program change management strategies. The incumbent
will:
– Develop and implement community engagement plans for approved initiatives and projects as part of departmental
and corporate projects and programs; support the senior management team in providing strategic and consultative
advice to convey issues that influence client decision making
– Identify local and Regional opportunities to market DRT services to residents, businesses, associations, and
institutions; establish collaborative opportunities with representatives from local area municipalities and other external
partners to advance information and knowledge sharing; strengthen working relationships with community
organizations, community leaders, staff at the Region and local area municipalities
– Develop and administer short and long-term departmental strategies/plans to engage and provide expertise in the
development, organization, administration, and execution of special events
– Receive and assess requests to participate in events, functions, or activities, including charter bus services;
coordinate participation for internal and external events, functions, activities including liaison with partners and internal
staff, preparation of quotations as appropriate, onsite logistics, arranging audio-visual equipment and facilities request
where appropriate, and collaboration with the Corporate Communication Office as required to support appropriate
promotion and marketing activities
– Collaborate with the senior management team, DRT divisions, Corporate Communications and Regional staff to
develop and implement annual customer engagement plans, manage customer and employee survey activities to
establish areas of strength or development to meet community expectations, investigate current and emerging trends,
track relevant issues
– Lead and implement change initiatives by developing and leading project strategies and plans, including community
assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and
end-user training
– Develop, review, and recommend operating and capital budgets, monitor implementation of the budgets to ensure
performance objectives are attained and take remedial actions when necessary
– Prepare and issue contracts and agreements, invoices, requisitions and payment requests for special events, charter
billings and other related financial-related matters
– Provide coaching, support, guidance, supervision, information, and overall leadership to assigned staff; participate in
labour relations activities and participate in grievance and arbitration hearings as required
– Lead the accessibility portfolio for DRT, including the Eligibility Office of Specialized Services, engage with
community organizations supporting people with disabilities, liaise with the Accessibility Advisory Committee and local
Accessibility Coordinator network, and engage with DRT staff to share information and ensure accessibility and inclusion remains a priority across the department.

Program Manager, Community Engagement & Change Management