All times are in Eastern Time
10:45am-11:00am
Welcome
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC)
Marco D'Angelo
President & CEO, CUTA
Allan Hubley
Ottawa Transit Commission Chair
Jim Watson
Mayor of the City of Ottawa
11:00am-11:30am
A conversation with John Manconi
Ottawa has built a transit system that puts the needs of customers—both present and future—at the fore-front. From launching its new light rail system in 2019, to moving forward with purchasing electric buses, OC Transpo has put innovation and technology at the heart of its service planning. Join CUTA president Marco D’Angelo and John Manconi, GM of Transportation Services at OC Transpo, for the latest transit updates from our nation’s capital.
Marco D'Angelo
President & CEO, CUTA
John Manconi
General Manager Transportation Services Department - City of Ottawa
11:30am-12:30pm Concurrent 1
Getting to Net-Zero: building a greener and resilient future
In this session we will hear from these three presentations:
Planning to adopt Zero Emission Vehicles in small to mid-sized transit fleets: the case study of Barrie Transit – Anaïssia Franca & Taylor Green
This presentation will address how smaller transit systems can harness the opportunities of fleet electrification. The findings will be based on a study completed for the City of Barrie that assessed applicable alternative fuel technologies for the city’s existing transit fleet.
Transitioning to zero-emissions: Lessons learned from an early ZEB adopter – Björn Rådström & Erin Cooke
Learn what went right and what went wrong during Winnipeg’s previous ground-breaking zero-emission bus demonstration. Presenters will also discuss what Winnipeg Transit is doing to move forward with plans to transition to a fully zero-emissions fleet, meeting the goals of the city’s Climate Action Plan.
Shifting to 100% electric vehicles by 2025: the STM will be ready – Renée Amilcar
From the outset, the STM has been a pioneer in its quest for electrification and is positioned to purchase electric buses exclusively by 2025. It has begun work to update its infrastructure and has started designing two new garages for electric buses only. Learn more in this session.
Sponsored by:
Anaïssia Franca
WSP
Taylor Green
Barrie Transit
Björn Rådström
Winnipeg Transit
Erin Cooke
Winnipeg Transit
Renée Amilcar
STM
11:30am-12:30pm Concurrent 2
Technology and transit: using artificial intelligence to bring riders back
In this session we will hear the following three presentations:
Crowding data: a predictive model using AI – Jonathan Cliche
The STM has been using machine learning to disclose real-time occupancy levels to Métro passengers. Learn more on how the STM is innovating in this field by attending this session.
Measuring compliance health measures to regain user confidence – Vincent Chabin & Thomas Brunel-Ouellet
Since user safety is its top priority, exo innovated to meet the new challenges that public transit agencies face. That is why exo developed a computer vision-based tool that measures compliance with health protocols. Learn more in this session.
Modelling APC data for Service Adjustments – Vibert Hart & Graham Procter
Meeting the demands of a pandemic has resulted in a technique that will stay with MiWay forever. Transit planning can be more agile. Check this session out to learn more.
Jonathan Cliche
STM
Vincent Chabin
exo
Thomas Brunel-Ouellet
exo
Vibert Hart
City of Mississauga - MiWay
Graham Procter
City of Mississauga - MiWay
12:35pm-12:45pm
Swiftly Service Adjustments and Rider Alerts
Swiftly Service Adjustments and Rider Alerts allows transit agencies to make ad hoc transit service changes in real time from any web browser and to instantly notify transit riders. Ad hoc service changes include stop closures, service cancellation, adding trip, modifying vehicle departure times, and detours.
Lauren Grabowski
Principal Planning Strategist
12:45pm-1:45pm Concurrent 1
Cyber security: strategies to protect your transit network
Drawing on real-life case studies and insights, EY Canada’s Cyber Threat Management Leader will update CUTA members on the latest cyber threats facing transit agencies globally. This presentation will also assess the steps that need to be taken now to minimize risk exposure—and maximize resiliency.
Eric Schmidt
Canadian Centre for Cyber Security
Chandra Majumdar
Ernst and Young
12:45pm-1:25pm Concurrent 2a
A toolkit for change: The technologies you need to speed up your recovery program
Paul Comfort will be joined by Metrolinx’s Phil Verster, Saskatoon Transit’s Jim McDonald, and Hamilton Street Railway’s Debbie Dalle Vedove; who will share tips on how their systems are using technology to adapt to Covid-19—and beyond.
Paul Comfort
Trapeze Group
Phil Verster
Metrolinx
Debbie Dalle Vedove
Transit (HSR) City of Hamilton
James McDonald
Saskatoon Transit
1:25pm-1:45pm Concurrent 2b
Technology and transit: Innovation through big thinking
Ways to Improve System-wide Networks and Community Outcomes through On Demand Service
We’ll cover how mobility has shifted over the past year and how to apply on demand service to achieve greater capacity, equity and inclusivity. Paul Hamilton from Denver RTD will share how the agency is using the Uber Microtransit Software platform to optimize paratransit services. Additionally, Pepper Harward from Routematch by Uber|Uber will discuss how the Uber and Routematch partnership is bringing new approaches toward rider experience, provisioning, and mixing of dedicated and non- dedicated fleets to generate positive community outcomes.
Sponsored by:
Pepper Harward
Uber | Routematch by Uber
Paul Hamilton
Senior Manager of Paratransit Services, Denver RTD
1:45pm-2:00pm
Putting the New Proterra ZX5 Electric Bus to the Test in Edmonton
A leader in Canada’s transition to clean transportation, Edmonton Transit Service (ETS) has made significant strides to help the City of Edmonton reach its goal of reducing greenhouse gas emissions by 50% by 2030. ETS is the first transit agency in North America to operate Proterra’s new, 5th generation ZX5 electric bus and has installed first-of-its-kind, in-depot overhead charging infrastructure.
With introductory remarks from John Walsh, Proterra’s Senior Vice President, join this conversation between Eddie Robar, Branch Manager of Fleet and Facility Services for the City of Edmonton, and Mike Bismeyer, Proterra Regional Sales Director for Canada, to hear about ETS’ innovative approach to deploying its fleet of electric buses and how the agency is driving the switch to zero-emission transportation in Edmonton.
Mike Bismeyer
Regional Sales Director, Proterra
John Walsh
Senior Vice President of Sales at Proterra
Eddie Robar
Branch Manager, Fleet and Facility Services, City Operations
2:00pm-2:45pm
A conversation with Cynthia Garneau
Covid-19 has opened our eyes to the need for nation-wide rail innovation that moves Canadians faster, more sustainably, and in more affordable ways. Join CUTA president Marco D’Angelo and Cynthia Garneau, president & CEO of VIA Rail Canada, to discuss the future of passenger rail. Topics will include electrification, VIA’s proposed high frequency service on the Toronto—Quebec City corridor, autonomous and connected rail systems, and rail mobility expansion.
Cynthia Garneau
President & CEO, VIA Rail Canada
Marco D'Angelo
President & CEO, CUTA
2:45pm-3:45pm Concurrent 1
Funding and financing your transit system: fare collection
In this session we will hear the following three presentations:
Friend or foe: Free fares in public transport – Hilia Boris Iglesia
This presentation will address the implementation of free fares as a potential path in the achieving various environmental, social, and economic objectives. The motivations behind such schemes are diverse and in most cases driven by political considerations. Therefore, serious assessment is required prior to implementation. Attend this session to learn more.
Moving towards principled-based fare policy decisions – Carrie Hotton-MacDonald & Marc Lachance
This presentation will review the process behind the city’s fare policy redesign, and how it has helped ETS navigate Covid-19. The presentation will also review key decision points as well as lessons learned that can help other transit systems going through a similar redesign.
Payment solutions: pay with a credit card right on the bus – Jonathan Prevost
The STL implemented an innovative pilot project offering users in Laval a new way to pay for their fare. The STL is now taking the next step with a new partner, moving towards a solution that includes debit and smartphone payment.
Sponsored by:
Hilia Boris Iglesia
UITP
Carrie Hotton-MacDonald
Edmonton Transit Service
Marc Lachance
Edmonton Transit Service
Jonathan Prévost
STL
2:45pm-3:45pm Concurrent 2
Innovation in rail infrastructure
In this session we will hear the following three presentations:
O-Train Line 1 Confederation Line Video & O-Train Line 1 operational readiness and customer experience – Pat Scrimgeour & Troy Charter
The presentation will focus on the experience of customers as they move through OC Transpo’s multi-modal network. Highlights will include how facilities, vehicles, and the city has changed because of the opening of the O-Train Line 1.
Forecasting public transit ridership in Quebec City: the modal choice model – Nomessi Kukutse & Antoine Grapperon
To forecast the ridership of Quebec City’s future streetcar network, a modal choice model based on population segments was developed and calibrated. Check this presentation out to learn more.
Light rail and public-private partnership: a history guaranteed to last – Arthur Nicolet
P3s guarantee the longevity of large light rail projects. They enable private companies to commit to major public service projects in the long-term, while offering effective risk sharing with public authorities.
Pat Scrimgeour
OC Transpo
Troy Charter
OC Transpo
Nomessi Kokutse
RTC
Antoine Grapperon
RTC
Arthur Nicolet
Transdev Canada
2:45pm-3:45pm Concurrent 3
Accessibility Roundtable
Public transit continues to move forward in developing new mobility options with accessibility and accessible transit as a key consideration. Transit agencies have adopted a myriad of approaches to offer mobility in an accessible manner such as adopting a family-of-services model, offering on-demand service, deploying low-floor vehicles, and electrifying fleets. Join us in this roundtable as we discuss the state of accessibility in public transit across Canada and consider:
- How are transit models evolving to be more accessible?
- How are vehicles and fleets changing?
- How is technology affecting accessibility on public transit?
Sharon Doyle
Manager Mobility On-Request, York Region Transit
3:45pm-3:50pm
Daily wrap up
Marco D’Angelo
President & CEO, CUTA
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC)
3:50pm-4:30pm Concurrent 1
Cyber security roundtable
Cyber threats are: “Activities that compromise the security of an information system by altering the availability, integrity or confidentiality of a system or the information it contains”. An example of one is ransomware—and since the pandemic began, ransomware attacks have increased. Recently, two transit systems fell victim to one. The purpose of this roundtable is to:
- Proactively learn how to protect your systems from cyber threats.
- Should you be on the receiving end of a cyber-attack, what are some best practices for developing a communication plan for staff and the public?
Eric Schmidt
Canadian Centre for Cyber Security
3:30pm-4:00pm Concurrent 2
Sustaining and recovering public transit roundtable - British Columbia
Pandemic lockdowns have led to a significant loss in transit ridership, which has resulted in deep revenue shortfalls. But transit is an essential mobility service in our communities. Particularly, for those hardest hits by the pandemic—seniors and low-income workers. Millions of Canadians still rely on transit every single day.
Federal and provincial governments came together like never before to ensure transit has remained a safe and viable option for people. But we are not in the clear, as Covid is not gone, and ridership will take time to recover.
This panel will bring together British Columbia officials to discuss how governments can continue to work together to support public transit on the road to recovery.
The Honourable Rob Fleming
Minister of Transportation and Infrastructure for British Columbia
Gigi Chen-Kuo
Interim CEO, TransLink
3:50pm-4:30pm Concurrent 3
Moving to Zero Emission Future
Hosted by:
Recently, the federal government committed to investing $2.75 billion over the next 5 years in zero-emission bus (ZEB) related projects. The future of the ZEB industry looks bright. This roundtable will discuss the road ahead for zero-emission buses, with key insights from a leading market participant: Proterra Inc.
David Cooper
Principal, Leading Mobility Consulting
Martin Bean
CAO/General Manager at Bow Valley Regional Transit Services Commission
Holly Montalban
Senior Manager of Marketing at Proterra
7:00pm-8:00pm
Transit Family Feud
Join us for CUTA’s first-ever Transit Family Feud! Like the famous game show, teams will compete to answer a series of transit trivia questions.
Twelve teams of six players will play to win. Pre-registration is required to join a team and will be made available to summit attendees shortly. Limited space is available, so keep an eye out for that registration link.
If you don’t want to join a team, sit back and enjoy the show!
10:20am-11:00am Concurrent 1
Small and Large Systems roundtable
Do we want a future with more congestion, transport for those who can afford it, and higher emissions? Or do we want a future with better connected communities, more equitable cities, and real action on climate change? No issue affects mobility, equity, and climate change more than public transit. It is integral to a greener and socially inclusive economic recovery post-Covid and long into the future.
How do we build that recovery? What are the lessons learned from the pandemic—and how do we rebuild ridership and confidence? How can policymakers help us get back on our feet?
This session will be split into two groups, one for small systems and one for large systems.
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC). Vice Chair - Large Systems
Wade Coombs
Vice Chair – Small Systems Strathcona County Transit
10:20am-11:00am Concurrent 2
Speed networking
This event is a chance to network within the industry, meet and learn from new people. All those registered for this event will have two-to-three minutes to interact with others who have registered.
11:00am-11:10am
Opening remarks
Marco D’Angelo
President & CEO, CUTA
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC)
11:10am-11:30am
A conversation with Chantal Hébert
With a possible federal election in the air, join us for a conversation with one of Canada’s most prominent and astute political observers. A columnist for the Toronto Star and Le Devoir, panellist on The National’s At Issue Panel, and best-selling author Chantal Hébert knows politics like no other.
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC)
Chantal Hébert
Political Raconteur | Columnist
11:30am-12:30pm Concurrent 1
Technology and transit: mobile fare payment systems
In this session we will hear the following four presentations:
Integration of YRT mobile fare payment app (YRT Pay) with Transit App – Igor Zaslavsky
The integration of YRT Pay with Transit App will allow customers to plan trips and purchase tickets all in one app. It will also provide customers with real-time crowding and service information to improve the customer travel experience. Check out this session for more details.
PRESTO’s adaptability to the current Covid environment and getting customers back to transit safely – Taya Leybman
To recover ridership, Metrolinx is working to help customers feel safe on transit now—and post-pandemic. This includes introducing new touchless fare payment options as well as crowding control information.
Understanding current and former riders through contactless mobile surveying – David Block-Schachter
What will it take to get riders back? During the pandemic, Transit was the source of information for people still riding, and as they come back, it will be the first tool they turn to for alerts, crowding information, service changes. Learn about how Transit has been used by agencies as a platform for ticketing, for integrating on-demand and micro transit services, and for surveying riders across Canada during the pandemic.
Calgary’s fair entry Low-Income Transit Pass program – Chris Jordan and Jordan Zukowski
Calgary Transit introduced a new ‘sliding-scale’ Low Income Transit Pass in 2017. The program’s success is a testament to the value of equitable transit service delivery. However, as new challenges arise (Covid-19, an economic downturn, and shifting technology), Calgary Transit must explore further opportunities to ensure success is sustained.
Sponsored by:
Igor Zaslavsky
York Region Transit
Taya Leybman
Metrolinx
David Block-Schachter
Transit App
Chris Jordan
Calgary Transit
Jordan Zukowski
Calgary Transit
11:30am-12:30pm Concurrent 2
Lessons learned from Ontario’s first automated shuttle trial
In 2020, the first on-road, low-speed automated shuttle trial was launched in Ottawa. This presentation will introduce attendees to the shuttle trial project, and the lessons from testing in a municipal context.
Omar Choudhry
City of Ottawa
Kelly Daize
Area X.O, by Invest Ottawa
12:30pm-1:00pm
A conversation with the Honourable Caroline Mulroney
Join CUTA president Marco D’Angelo and Minister Caroline Mulroney for a discussion on all things transit in Ontario. Topics will include her government’s response to Covid-19, the Ontario Line, fleet electrification, and more.
Hon. Caroline Mulroney
Minister of Transportation, Government of Ontario
Marco D’Angelo
President & CEO, CUTA
1:00pm-1:30pm Concurrent 1
Railway Association of Canada: Operation Lifesaver
Operation Lifesaver (OL) works from coast-to-coast to raise awareness about rail safety, because rail safety is a shared responsibility. Sarah Mayes will discuss the initiatives OL is working on.
Sarah Mayes
National Director of Operation Lifesaver Canada
1:00pm-2:00pm Concurrent 2
Greening our fleets: alternatives for a sustainable future
In this session we will hear the following three presentations:
Getting to ZEB: the current state of ZEB technologies and what it costs to get to zero – Parvathy Pillai
A review of the latest ZEB technologies available on the market, the pathway to transitioning, and the outcomes of feasibility studies at three transit systems.
Hydrogen: the less discussed electric bus – Pietro Di Zanno
Hydrogen is often the less discussed electric bus. In this session, learn about the fundamentals of hydrogen and the hydrogen supply chain.
E-mobility in rural region: The missing station! – Luc Côté
During this session, presenters will discuss the conditions for contracting regional transit services. Attend this session and learn some key strategies that municipalities and transit systems in rural regions can utilize to electrify their fleets.
Sponsored by:
Parvathy Pillai
CUTRIC
Luc Côté
WSP
Pietro Di Zanno
Stantec Consulting Ltd
1:20pm-2:00pm Concurrent 3
Sustaining and recovering public transit roundtable - Alberta
Pandemic lockdowns have led to a significant loss in transit ridership, which has resulted in deep fare revenue shortfalls. But transit is an essential mobility service in our communities. Particularly, for those hardest hits by the pandemic—seniors and low-income workers. Millions of Canadians still rely on transit every single day.
Federal and provincial governments came together like never before to ensure transit has remained a safe and viable option for people. But we are not in the clear, as Covid is not gone, and ridership will take time to recover.
This panel will bring together Alberta officials to discuss how governments can continue to work together to support public transit on the road to recovery.
Don Iveson
Mayor of Edmonton
Doug Morgan
Acting General Manager of Transportation, Calgary Transit
The Honourable Ric McIver
Minister of Transportation for Alberta
2:00pm-2:20pm
The economic impacts of Covid-19: A presentation by Benjamin Tal
Presented by CUTA’s Business Members
Covid-19 has turned our economies upside down. And new variants haven’t made things easy. But the prevalence of vaccines has offered us hope. What role will vaccines play in our economic recovery, and how will they impact public transit? What will herd immunity do for our post-pandemic recovery? Tune in to this session to learn more.
Benjamin Tal
Deputy Chief Economist, CIBC
2:20pm-3:20pm Concurrent 1
From fixed-route to on-demand: revolutionizing your transit network
In this session we will hear the following three presentations:
Fixed-route to on-demand: Attract riders and reduce costs – Dustin Heimler & Stephen Kuban
While transit systems look to reclaim their lost ridership, many have cut service along certain routes. This presentation will explore how on-demand transit can reduce operating costs in a way that results in a superior passenger experience.
Expanding coverage and growing ridership during the pandemic? It’s possible. An overview of Niagara Region’s experience with microtransit – Robert Salewytsch
Learn more about why Niagara Region chose Via’s turnkey Transit-as-a-Service (TaaS) solution, and how this model—with no upfront capital investment, and no long-term commitment—has resulted in ridership growth despite the pandemic.
Best practices for implementing on-demand microtransit – Josh Tzventarny & Abbas N. Ali
This presentation will explore the key considerations during the on-demand service design process, using the Guidebook, and learnings from ongoing on-demand pilots with Durham Region Transit and Grand River Transit.
Dustin Heimler
RideCo
Stephen Kuban
RideCo
Robert Salewytsch
Niagara Region
Josh Tzventarny
Metrolinx
Abbas N. Ali
Metrolinx
2:20pm-3:20pm Concurrent 2
Innovation in rail: a new renaissance for Light Rail Transit
In this session we will hear the following three presentations:
Strategies for understanding the LRT user experience – Vincent Gratton & Teodor Herman
Drawing on experience developing wayfinding and placemaking programs for OC Transpo and the Eglinton Crosstown LRT, Entro will explore how different research methods and technologies can help create a safe and engaging environment.
17 Avenue Stampede Crossing (17SX) project – Alana Somers & Sander Quartero
This presentation will examine the process of rebuilding Calgary’s aging Victoria Park and Stampede CTrain stations, while building critical vehicle and pedestrian connections to the new Culture & Entertainment District.
Canada is ripe for LRT – Yves Desjardins-Siciliano
As populations grow, Canadian cities need to take a new look at mass transit. This presentation will examine how different cities have revamped their transit systems while re-launching their economies.
Sponsored by:
Vincent Gratton
Entro
Teodor Herman
Entro
Alana Somers
ISL Engineering
Sander Quartero
WSP
Yves Desjardins-Siciliano
Siemens Mobility Canada
3:20pm-3:30pm
Closing remarks
Marco D'Angelo
President & CEO, CUTA
Alain Mercier
CUTA Chair and CEO of Réseau de transport de la Capitale (RTC)