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AREA OF RESPONSIBILITY

Reporting to the Supervisor, Business Systems, this position is responsible for providing analysis, process modeling and support to established and proposed Transit systems, in order to ensure optimum functionality and configuration that supports user requirements. This role provides excellent service while protecting the integrity of Transit systems.

1. Business Analyst. Monitors and recommends changes to business processes and supporting technology to improve the quality of service plan deliverables.
2. Day-to-day operational support. Responds to user identified system issues and concerns in a timely way.
3. Continuous Improvement and Financial Accountability.  Continuously reviews practices and processes to identify opportunities for improvement.
4. User Support and System Management. Oversees and directs third party vendors in the management of related system functions and provides feedback on vendor/system performance.
5. Project teams. Leads and/or participates on project teams and focus groups for project initiation, development and upgrades.