Industry Jobs

Team Lead Transit Support Centre

City of Calgary

  • Post Date: March 28, 2024

  • Application Deadline: April 18, 2024


As the Team Lead, Transit Support Centre (TSC), you oversee the service delivery strategy for Calgary Transit (CT) and ensure approximately 3 million annual service hours are delivered per year on public transit. You will manage an annual budget of over $8 million and provision of customer service and response to inquiries and concerns. Primary duties include:
• Create service delivery strategies to ensure day-to-day service meets the growing Primary Transit Network (PTN) and implementation of RouteAhead.
• Manage day-to-day operations of the Transit Support Service, including Bus, Light Rail Transit (LRT), CT Access service operations control teams and PS100 team focused on the safety of customers.
• Provide guidance and leadership on emergency situations, manage detours, network disruptions and customer concerns that have been escalated.
• Provide leadership to the TSC team and implement Business Unit (BU) led initiatives through creation and tracking of goals and objectives.
• Participate in various committees and meetings to provide input from the TSC perspective. Committees include LRT infrastructure, Emergency Operations Centre, Construction Coordination Committee, Severe Weather Response Team, and Joint Worksite Health and Safety Committee.

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