Toronto Transit Commission
Post Date: November 15, 2023
Application Deadline: December 18, 2023
Reporting to the Chief Strategy and Customer Officer, the Head of Marketing and Customer Experience will assume the responsibility of identifying, cultivating, and implementing fresh and innovative approaches to marketing the system all while
enhancing TTC’s customer experience and brand; put another way, this position holds accountability for the overall customer experience strategy, encompassing marketing and branding strategies as well as digital and traditional customer communications.
The Head of Marketing and Customer Experience oversees a large team, including Customer Experience, Customer Communications, Customer Service Centre, Marketing, Printing Services, Design and Wayfinding, and TTC Special Events, which
includes the TTC Rewards and Recognition programs. This role also involves strategic and tactical coordination with other departments within the TTC and with external partners.