Industry Jobs

What will I be doing?

• Supervise services through the planning and implementation of operational guidelines that meet service demand and customer satisfaction targets by:
  • Managing the operator to effectively deliver on their obligation to the service level plans.
  • Running the implementation of management plans and programs through facilitation and consultation with stakeholders.
  • Providing input on developing plans to enhance communication with partners, stakeholders, and the public, ensuring the optimal balance between customer service levels and operational plans.
• Assist in developing and implementing appropriate processes, procedures, and measures to ensure full compliance with all applicable regulations and legal requirements related to the area of responsibility.
• Manage quality assurance programs for contracts, monitor key performance indicators, and facilitate corrective actions.
• Communicate regularly with various internal and external stakeholders, partners, government representatives, contractors, and vendors to advise, communicate, educate, negotiate and/or persuade on issues within the scope of responsibility.
• Assist in investigations for potential financial alternatives for operational activities.