Post Date: March 28, 2022
Application Deadline: April 7, 2022
As the Manager, Customer Experience you will lead the customer success program for the MiWay transit division. You will develop strategic programs to measure and drive continuous improvement for both the internal culture and the external customer experience with MiWay.
The Manager will lead three customer focused teams (20+ staff) which include customer experience (internal and external programs), customer service (customer call centre, feedback & in person customer support) and internal communications, innovation & employee programs.